Unable to setup Tydbit after reset

Support
1

I am unable to setup my Tydbit after resetting it.

I discovered your docs on using ESP Tool to get logs, and discovered the following when I try to connect:

I (158220) tidbyt/crypto: Parsed private key with bit length 256.
I (158240) tidbyt/crypto: Using ECDSA with public key:
-----BEGIN PUBLIC KEY-----
MFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAE1dRhB423UrERmSqbkDY6diyRy4Xj
Vm8nvTDYZPIXuUmDevhuaXDpfuI02Vepi9APQEkhs+NaSh4lVOppShPCJw==
-----END PUBLIC KEY-----

I (158270) tidbyt/sprites: Loading sprite 3 from asset (29868 bytes)
I (158280) tidbyt/ble: Sent event: WIFI_CONNECT
I (160360) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 15
I (160360) tidbyt/wifi: Unhandled wifi disconnect event 15
W (161300) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
W (162300) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
I (162440) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 15
I (162440) tidbyt/wifi: Unhandled wifi disconnect event 15
W (163310) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
W (164330) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
I (164510) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 15
I (164510) tidbyt/wifi: Unhandled wifi disconnect event 15
W (165330) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
W (166330) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
E (166330) tidbyt/connect: Multiple wi-fi auth failures, giving up

My issue is that I’ve not given it a wifi password yet… of course auth should fail!

Does Tydbit store my wifi password somewhere from my previous setup? How can I delete that?

2

Is there a better place to ask for support? I haven’t seen a single reply here in over a month…

3

Sorry about this, we are transitioning most support to email via [email protected] since we can track and make sure we reply to emails better.

Based on the log you posted, it appears that the Tidbyt may have the wrong Wi-Fi password, or is otherwise not being authorized by the Wi-Fi access point.

If you don’t mind giving it a try, we have a troubleshooting guide for this here: