Tidbyt stopped working

Support
#1

Today I noticed that Tidbyt’s clock was off by 20 mins. I tried changing settings on default Clock app and I tried also adding a new app to Tidbyt to try forcing Tidbyt to sync time. This didn’t help.

As a second step I tried turning it off and on again both by plugining out the cable and by long pressing the restart button on the back.

As a result of this Tidbyt is now stuck on a Tidbyt animation. I’m not able to connect to it from the app any more.

This is the error I’m getting in the app.

image

Please help.

#2

Same exact problem - mine was stuck on the clock at a time earlier this morning, unplugged it, plugged it back in, and now it’s stuck on the Tidbyt animation. Thank you!

#3

I am also experiencing a similar issue. Clock stopped at 6:09 am EDT. I unplugged it and then plugged it back in.

It went through a “connecting…” message and now is stuck on the animated Tidbyt logo. I don’t get a app error message, but there doesn’t appear to be any connection between my phone and device.

I just got this thing in the mail last night.

2 Likes
#4

Exact same - mine also stopped at 6:09 EDT

1 Like
#5

Same situation here. Noticed it was stuck at 6:09 AM, manually restarted it and now it’s stuck on the Tidbyt loading animation.

#6

Glad to see Im not going crazy. Mine stopped at 6:09 as well and wont reconnect.

1 Like
#7

Just chiming in to see that everybody has the same problem I do. Stopped at 6:09 AM, unplugged, and now it is stuck on the Tidbyt loading animation.

…man, and I was hoping to tinker with apps today.

1 Like
#8

Mine was stuck on 12:09 CET :smiley:

1 Like
#9

I wondered about “Remove this device” under General, but I wasn’t sure what that would do…

#10

There is some issue with tidbyt servers. It is like that for almost 2 hours. It would be great to have a proper support and monitoring system.
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2 Likes
#11

Same here tho mine got stuck on 608am, wacky. I deleted the Tidbyt and then tried to re-set it up, but now just “error with servers”. Holla when ya figure it out!

1 Like
#12

Mine just came back up!

#13

Mine is back up, seems to be fine now.

#14

Hey all. Really sorry about this issue. We’ve resolved it for now and will investigate what exactly happened and how to prevent it in the future.

2 Likes
#15

Mine is now on a continual loop of “connecting”. I checked my internet and all other devices are working.
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1 Like
#16

I’ve had all of the issues above. Froze at 6:09am, unplugged and then it was stuck on “Connecting,” reset it and now it’s not finding my Wi-Fi network. The app still has my old settings but the Tidbyt wants to be set up as new. Re-installed the app, but it’s still not seeing my Wi-Fi.

#17

@Mplaza @efdubbleyooef Would you mind emailing us at [email protected] and we can troubleshoot these issues? Apologies again for the trouble.

#18

I reset my router and it’s back working. Appreciate the quick response!

#19

Hey my tidbyt was working today but about an hour ago glitched and now is stuck on the connecting screen.

#20

My Tidbyt is stuck on the connecting screen loop like everyone else’s. I deleted my device profile by accident as well while attempting to fix the issue. Does anyone know how I can fix this? All I’m able to do on the app is scan for new device, which returns nothing.