Stuck connecting

Hello, I recently got a tidbyt before moving to college. I tried it at home and it worked well. However, now that I’m in my apartment (thus the WiFi has changed), my tidbyt has been stuck on connecting. Removing the device doesn’t work and I am unable to re-pair it to my phone.

There is a reset button on the back. Hold it down for about 10 seconds while powering up and it should reset to factory and allow you to reconnect via the app. Also make sure your new WiFi has 2.4Ghz frequency because tidbyt doesn’t work on on 5Ghz.

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