Sonos app not displaying on Tidbyt

Support
#1

Loving my Tidbyt, which I just received a few days before Christmas! Thanks y’all.

I was able to connect my Tidbyt to my Sonos account / speaker, but it doesn’t show what’s playing on my Sonos on the Tidbyt. The phone app’s homescreen does show that it’s on the rotation, although I will note that there is no image (just a little clock icon where the image of the app should be.)

By image, when you add a new app, there’s a preview of what the Tidbyt should show. In my mobile app’s homescreen, it just shows a little ‘clock’ icon.

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#2

Hi, I also just got my Tidbyt and I love it! However, with the Sonos “app” I have exactly the same problem. It would be nice if this could be fixed.

Edit: it seems like it depends on which source you’re playing from on your Sonos, it does work with Spotify as but not with my radio station for example.

1 Like
#3

Hey folks!

Thanks for backing Tidbyt and so sorry you’re having issues with the Sonos applet. Check out this FAQ for why you see the clock icon.

We have seen a few errors trying to get things like artist information out of a track - which might not exist for all content. We’ll look into it on our end and get it resolved. In the meantime, if you have a link to content that we can play on our Sonos to catch the error in real time, that would be super helpful.

#4

@mark - thanks for the quick FAQ. FYI - I have the Ikea Symfonisk, not a “proper” Sonos. Unsure how I can link to the content, but after playing around a bit today, I can report:

It seems like Tidbyt will show artist info / current track for the following:

Below Sonos services will not appear on my Tidbyt:

  • TuneIn Radio stations (try WNYC, BBC, or Indie88)
  • Sonos Radio stations (was playing Christmas-themed channels like “Holidaze”)

I don’t have any other streaming services on my Sonos, unfortunately.

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1 Like
#5

Swedish Radio, will not display either

#6

Hi All,
I just wanted to chime in that I also just received my Tidbyt within the last week (and love!), and that I am having the same issues described here in regard to the Sonos app. I confirm the same issues and the same detail around them in terms of the services that work and don’t work. Hope these are easy fixes.
Cheers,
Jeff

1 Like
#7

+1 would love to see what’s streaming from Sonos radio stations (including Audacy, TuneIn, SiriusXM, etc). They do show up in the Sonos app so I don’t see how this would be difficult to implement.

#8

I can also add that:
Audacity streaming of a radio station does not work

Streaming from XM radio stations does work.

Hope we can get all content working!

#9

Hey Mark,
For me it just doesn’t show what is playing on my Sonos move speaker. In the living room which is a connect, and my kitchen which are one play are working with the same channel I was playing on the move outside. So looking like not a data stream based on what’s playing is the issue, it’s a device issue.
Thank you,
Tom

#10

The other day I had an option to link to a certain speaker. Now that option is gone and nothing is displaying

#11

Hey all, just got my Tidbyt today and got all my apps set up. My Sonos is also not showing any data, which is the main reason I got this thing. I use Tidal for my music service, so I’m wondering if it’s dependent on that? Hopefully we can get a fix up soon!

#12

Hey folks,

We have addressed some bugs we had in the Sonos app. We have submitted a new version of the Tidbyt app to the Apple and Google app stores which should hopefully be available within the next 24 hours.

#13

The update resolved the issue, however the issue has reappeared and the Sonos now playing details are no longer being displayed.

#14

The update resolved the issue, however the issue has reappeared and the Sonos now playing details are no longer being displayed. I sent an email to support and I am still waiting for a response. The ability to display what is playing on Sonos was the only reason why the unit was purchased.