Setup fails after “CONNECTING…” when trying to link Tidbyt to Wifi

Support
1

I posted this here but haven’t received a response for a week, so I thought I’d make it a standalone thread.

On initial setup, I get “can’t connect” then it goes back to bluetooth.

I’ve tried both my guest network and my main network. No dice on either. Tidbyt has never connected and I can’t get it set up at all.

Here’s my log:

I (33378) tidbyt: free memory - exec: 68976, internal: 71559, DMA: 62695, malloc: 4157423
I (33378) tidbyt: memory low watermark - exec: 61136, internal: 62263, DMA: 53411, malloc: 4126075
I (44138) tidbyt/sprites: Loading sprite 2 from asset (5614 bytes)
I (44138) tidbyt/ble: connected to 53:c2:fa:b6:c1:f4
I (44148) tidbyt/ble: Sent event: CONFIGURE
I (44148) tidbyt/configure: Waiting for config via Bluetooth
I (63388) tidbyt: free memory - exec: 65532, internal: 66987, DMA: 58123, malloc: 4140043
I (63388) tidbyt: memory low watermark - exec: 61136, internal: 62263, DMA: 53411, malloc: 4113751
I (63948) tidbyt/configure: Received configuration attributes via Bluetooth
I (65598) tidbyt: Entering state CONNECT (3).
I (65598) tidbyt/ble: Sent event: INIT_CONNECT
I (65598) tidbyt/connect: Configuring wifi network: (My SSID censored to post publicly)
I (65608) tidbyt: free memory - exec: 64836, internal: 66635, DMA: 57771, malloc: 4139419
I (65628) tidbyt: memory low watermark - exec: 61136, internal: 62263, DMA: 53411, malloc: 4113751
I (65658) tidbyt/cloud: using device status topic: /devices/randomly-famed-sharp-lion-82a/state
I (65658) tidbyt/cloud: using heartbeat topic: /devices/randomly-famed-sharp-lion-82a/events/heartbeat
I (65668) tidbyt/crypto: Parsed private key with bit length 256.
I (65668) tidbyt/crypto: Using ECDSA with public key:
-----BEGIN PUBLIC KEY-----
MFkwEwYHKoZIzj0CAQYIKoZIzj0DAQcDQgAEX14Tw9BfKesHwPCiDfb26TPSe4mB
ZR6JY0DFLuDMg3l/9ciinbNpiqjSDPrymjUZBVsNLJQnTGYM0uOyuIXAtw==
-----END PUBLIC KEY-----

I (65698) tidbyt/sprites: Loading sprite 3 from asset (29868 bytes)
I (65708) tidbyt/ble: Sent event: WIFI_CONNECT
I (65978) wifi:new:<3,1>, old:<1,0>, ap:<255,255>, sta:<3,1>, prof:1
I (65978) wifi:state: init -> auth (b0)
I (65988) wifi:state: auth -> assoc (0)
I (65998) wifi:state: assoc -> run (10)
I (68108) wifi:state: run -> init (fc0)
I (68108) wifi:new:<3,0>, old:<3,1>, ap:<255,255>, sta:<3,1>, prof:1
I (68108) wifi:new:<3,0>, old:<3,0>, ap:<255,255>, sta:<3,1>, prof:1
I (68108) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 15
I (68118) tidbyt/wifi: Unhandled wifi disconnect event 15
W (68708) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
W (69718) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
I (70198) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 205
I (70208) tidbyt/wifi: Unhandled wifi disconnect event 205
I (70218) wifi:new:<3,1>, old:<3,0>, ap:<255,255>, sta:<3,1>, prof:1
I (70218) wifi:state: init -> auth (b0)
I (70228) wifi:state: auth -> assoc (0)
I (70238) wifi:state: assoc -> run (10)
W (70718) tidbyt/connect: Wi-fi disconnected with reason 205
W (71718) tidbyt/connect: Wi-fi disconnected with reason 205
I (72348) wifi:state: run -> init (fc0)
I (72348) wifi:new:<3,0>, old:<3,1>, ap:<255,255>, sta:<3,1>, prof:1
I (72348) wifi:new:<3,0>, old:<3,0>, ap:<255,255>, sta:<3,1>, prof:1
I (72358) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 15
I (72358) tidbyt/wifi: Unhandled wifi disconnect event 15
W (72718) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
W (73728) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
I (74438) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 205
I (74438) tidbyt/wifi: Unhandled wifi disconnect event 205
I (74458) wifi:new:<3,1>, old:<3,0>, ap:<255,255>, sta:<3,1>, prof:1
I (74458) wifi:state: init -> auth (b0)
I (74468) wifi:state: auth -> assoc (0)
I (74478) wifi:state: assoc -> run (10)
W (74748) tidbyt/connect: Wi-fi disconnected with reason 205
W (75748) tidbyt/connect: Wi-fi disconnected with reason 205
I (76588) wifi:state: run -> init (fc0)
I (76588) wifi:new:<3,0>, old:<3,1>, ap:<255,255>, sta:<3,1>, prof:1
I (76588) wifi:new:<3,0>, old:<3,0>, ap:<255,255>, sta:<3,1>, prof:1
I (76598) tidbyt/wifi: SYSTEM_EVENT_STA_DISCONNECTED reason code: 15
I (76598) tidbyt/wifi: Unhandled wifi disconnect event 15
W (76748) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
W (77748) tidbyt/connect: Wi-fi disconnected with reason 15, counting as auth failure
E (77758) tidbyt/connect: Multiple wi-fi auth failures
E (77758) tidbyt/connect: switching back to CONFIGURE since a permanent failure occurred
I (77768) tidbyt/ble: Sent event: ERROR_WIFI
I (77788) tidbyt: Entering state CONFIGURE (2).
I (77788) tidbyt/ble: Sent event: CONFIGURE
I (77788) tidbyt: free memory - exec: 55332, internal: 57059, DMA: 48195, malloc: 4080983
I (77798) tidbyt: memory low watermark - exec: 46380, internal: 47507, DMA: 38655, malloc: 4048699
I (77808) tidbyt/sprites: Loading sprite 1 from asset (210 bytes)
I (77808) tidbyt/configure: Wait for Bluetooth connection
I (77818) tidbyt/sprites: Loading sprite 2 from asset (5614 bytes)
I (77828) tidbyt/ble: advertising start successfully
I (77828) tidbyt/configure: Waiting for config via Bluetooth
2

Hi Kevin, apologies for missing your message earlier.

Looking at this log, it looks like the security handshake between the Tidbyt and the router is failing. I know you’ve probably checked this, but could you triple-check that the password is correct, with no extra spaces at the end or anything like that?

Also, would you mind sharing the make and model of your router?

3

Password is definitely correct for both networks I’ve tried.

It’s one of these: Orbi RBK353 - AX1800 WiFi Mesh System | NETGEAR

4

Looks like I’m getting the same error as you were a year later. Did you ever solve this? I’m close to just returning the product.

5

What is the solution to this problem? I’m having the same issue with the same logs. Right out of the box, the device has never worked.