My Tidbyt seems dead no screens are shown anymore. It doesn’t restart or switch back on when plugged elsewhere… Please help/advise
2 Likes
Same. And this is my second one that is dead; they replaced the first one, but the brand new replacement after roughly 45 days in use. Incredibly disappointing.
Can you check if yours is still alive on the network, and responding to pings? Mine doesn’t show anything, but the device is still on the network, responds to ping, the app can connect, factory reset works, etc. Seems just the output circuit is burning out somehow. I think there must be some serious QA issue, or serious design flaw.
I’ve sent several emails to support, but still waiting for a response.
Just curious if you ever found a resolution to the issue? My Tidbyt is starting to act exceedingly wonky. Just wondering what others experiences have been through Support, etc…
following to see if any resolution?
We have the same issue now and support has been literally a crawl. I’m beginning to really second guess this company. Regret recommend these units to my friends.
Hey folks,
We are always happy to honor our warranty and replace any Tidbyts that have issues. Our support team has been a bit backlogged lately but if you email [email protected], I promise we’ll get you sorted.
Thanks. someone got in contact with me.