Delivery time

I placed an order two weeks ago but have not received the item. I haven’t received any updates from them and got no response when I emailed them.
Anyone else experiencing this? Is this typical?

Hey there, our support queue is a bit backed up at the moment but our team does work through every email.

If you check your order confirmation, it should have an estimated shipping date. Let me know if you don’t see it.

General update, we have a very large batch of backorders going out today and then another large batch on Monday.

Thank you for the quick response here. Tracking say " Expected ship date: July 24" so I don’t know if my order is included in the batch going out today or not. Hopefully it is.